Panama-based Temenos delivery and support

Thesys Technologies

T24 support for banks that need disciplined execution across production incidents, release upgrades, local development, interfaces, testing, and operational continuity.

Discuss Your T24 Roadmap See Service Coverage
  • Production support and issue recovery
  • Upgrade planning, regression control, and cutover readiness
  • Local development, integrations, and testing services
Core Focus Temenos T24 / Transact
Client Profile Banks, MFIs, and financial service operators
Delivery Model Remote support, project execution, and advisory

Banks do not need generic software help. They need support that understands release behavior, COB pressure, local customizations, interfaces, and operational risk.

Production Stability Upgrade Readiness Incident Recovery Regulated Delivery

Service lines

T24 support that maps to real banking workload

The site is structured around the work clients usually need after go-live: keeping production steady, adapting local requirements, and moving safely through change.

Production Support

Incident triage, recurring issue analysis, COB-sensitive troubleshooting, environment review, and escalation handling.

  • Functional and technical issue investigation
  • Production stabilization planning
  • Support models for live banking operations

Upgrade Execution

Structured delivery for release transitions, retrofit scope, environment preparation, test cycles, and go-live readiness.

  • Upgrade assessment and risk mapping
  • Regression coordination and defect closure
  • Cutover support and post-go-live follow-through

Local Development

Custom routines, local fields, reports, parameterization support, interface adjustments, and enhancement delivery.

  • T24-specific development work
  • Customization control and review
  • Technical documentation for maintainability

Interfaces and Data Flows

Support for surrounding systems, reconciliation-sensitive integrations, operational file flows, and dependency analysis.

  • Inbound and outbound interface review
  • Failure path analysis
  • Support for handoff and monitoring design

Testing and Validation

Execution support for SIT, UAT preparation, scenario coverage, defect management, and release acceptance readiness.

  • Test scope design support
  • Defect tracking discipline
  • Operational scenario verification

Advisory and Knowledge Transfer

Targeted guidance for internal teams that need stronger ownership over support, release control, and platform maintenance.

  • Support process review
  • Runbook strengthening
  • Team enablement around T24 operations

Coverage

Where clients typically need depth

Support demand usually clusters around a few pressure points. The landing page highlights them directly so buyers can identify fit fast.

Operational priorities

  • COB and batch issue analysis
  • Environment drift and release consistency
  • Local code impact review
  • Recurring incident pattern control
  • Interface breakpoints and handoff failures

Project priorities

  • Upgrade planning and retrofit discipline
  • Implementation support and rollout coordination
  • Testing execution and sign-off preparation
  • Customization delivery with traceability
  • Knowledge transfer into internal teams

Engagement model

Built for accountable support, not vague consulting

Bank clients usually need a partner who can move from diagnosis into delivery without losing structure. The page positions Thesys around that expectation.

01

Assess

Review platform state, release posture, incident patterns, and delivery constraints before proposing work.

02

Stabilize

Address production pressure, isolate risk, and create clearer operating paths for support and change control.

03

Deliver

Execute upgrades, developments, tests, and integration work with scope discipline and traceable outputs.

04

Transfer

Leave the client with usable documentation, clearer support ownership, and a more maintainable operating model.

Best fit

Who this page is designed to convert

Bank technology leaders

Teams responsible for production resilience, release planning, and support continuity around T24.

Operations and support managers

Owners of incident response, COB pressure, testing coordination, and multi-team issue handling.

Implementation and upgrade sponsors

Programs that need delivery support with enough T24 context to reduce avoidable rework.

Contact

Start with the problem, not a sales pitch

Share the T24 release, the current pressure point, and the delivery horizon. The form builds an email draft with the right context for a first technical conversation.

Useful first details: release/version, modules in scope, incident pattern, delivery date, and whether the work is support, upgrade, or development.

Suggested contact path: direct review with Luis Lascano before commercial scoping.